Label Services

Customer Service

Our Responsive Customer Service Team Has the Answers You Need — When You Need Them

Our experienced Customer Service Team is ready to answer any questions you might have concerning the status of your order. From order entry to production updates to shipping information, the team is equipped with the latest real-time, order-entry systems to promptly handle your requests. Our goal is to make doing business with Liberty a pleasurable experience.

If you need to place an order, have questions about the status of an order, or need shipping and tracking information, contact our customer service team now at:

Phone: 513-530-9270

Fax: 513-530-9272

Prepress Services

PrePress Services That Ensure Your Job Is Set Up Correctly

Liberty offers prepress services to make sure that you job begins accurately and to specification including the preparation of films, plates and other prepress processes. While we can handle most types of files and programs, there are certain requirements that facilitate your work being completed in the most efficient manner. The following information will help you figure out the best way to submit your files to us.

File Formats

At Liberty, we use Mac computer hardware, so If your label files are created on a PC, they must be saved in a Mac-compatible file format. Acceptable files include:

Adobe Illustrator Creative Cloud
Adobe InDesign Creative Cloud
Adobe Photoshop Creative Cloud (with layers) and all previous versions of Adobe Creative Suite
Adobe Hi-Res PDFs (with Illustrator editing capabilities)
Freehand files (saved as editable eps files)
RGB (“unlocked” with editing capabilities)

Unusable art formats are locked PDF’s, locked RGB files, CAD files, PowerPoint files, CorelDraw files, and MS Word files. Furthermore, it is just as important that each usable art file format should be supplied with supporting text fonts or with text built as outlines. Barcodes included in the art file should denote the number, and new QR codes need to denote the web address information.

Sending Digital Files

We accept CD/DVDs (Mac compatible), as well as internet file transfers. Liberty customer service team or your account manager can provide you with the information that you need to send us your CD/DVDs; specific links and instructions for email; or FTP web site file transfers and correspondence.

Software Support

Get Immediate Answers to Your Software Questions

Liberty’s expert Customer Support Specialists are ready to assist you with EASYLABEL label design and printing software and application challenges that require immediate attention. If you run into problems with your labeling software, don’t hesitate to contact us to make your labeling operation run more smoothly:

Phone: 513-530-9270
Fax: 513-530-9272